py2ph Terms & Conditions

These Terms & Conditions ("Terms") govern all access to and use of the py2ph online gaming platform, including all games, features, promotions, and services made available through the website at py2ph.app and any associated mobile interfaces (collectively, the "Platform").

By accessing the Platform in any manner — whether by browsing, registering an account, making a deposit, or placing a wager — you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and py2ph.

To register and use the py2ph Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age, as required by PAGCOR regulations and applicable Philippine law governing online gaming.
• You must be physically located in the Philippines or in a jurisdiction where online gaming is not prohibited by applicable law at the time of play.
• You must have the legal capacity to enter into a binding contract under Philippine law.
• You must not be a current employee, contractor, director, officer, or immediate family member of py2ph or any of its affiliated entities, game providers, or payment processors.
• You must not have been previously excluded or banned from the py2ph Platform or any other PAGCOR-regulated gaming platform.
• You must not be acting on behalf of another person or entity when registering or placing wagers.

py2ph reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of age. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of funds pending verification.

3.1 Single Account Policy

Each individual may register and maintain only one (1) account on the py2ph Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited. py2ph employs technical and manual detection methods to identify duplicate accounts.

Where duplicate accounts are identified, py2ph reserves the right to close all associated accounts, void all pending bets, and forfeit any bonus balances. Real-money balances may be returned to the original deposit source at py2ph's sole discretion, subject to anti-money laundering verification.

3.2 Account Information Accuracy

You are required to provide accurate, complete, and current information during registration and to update your account information promptly if any details change. py2ph is not liable for any loss or inconvenience arising from inaccurate account information provided by the player.

The following information is required at registration and must be accurate:

• Full legal name as it appears on your government-issued ID
• Date of birth
• Valid Philippine mobile number
• Valid email address
• Residential address in the Philippines

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your py2ph account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. py2ph will not be held liable for any loss resulting from unauthorized access to your account where such access resulted from your failure to maintain credential security.

If you suspect unauthorized access to your account, you must notify py2ph support immediately at [email protected].

3.4 Know Your Customer (KYC)

In compliance with PAGCOR requirements and Philippine anti-money laundering regulations, py2ph conducts KYC verification on all accounts. Full KYC verification is required before any withdrawal is processed. KYC documents typically required include a valid government-issued photo ID (passport, driver's license, or PhilSys ID), proof of address, and proof of payment method ownership.

4.1 Deposits

py2ph accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and PESONet. All transactions are processed in Philippine Peso (PHP / ₱). Minimum and maximum deposit limits apply and are displayed at the time of transaction. py2ph does not charge fees on deposits, though your payment provider may apply their own transaction fees.

Deposits are credited to your py2ph account upon confirmation from the payment provider. py2ph is not responsible for delays caused by third-party payment processors. If a deposit is not credited within the expected timeframe, contact support with your transaction reference number.

4.2 Withdrawals

Withdrawals may only be made to a payment method that has been verified as belonging to the account holder. py2ph does not process withdrawals to third-party accounts. The following conditions apply to all withdrawal requests:

• Full KYC verification must be completed before any withdrawal is processed.
• Withdrawals will be processed to the same payment method used for the most recent deposit where technically possible.
• Minimum withdrawal amounts apply and are displayed in the cashier section.
• Withdrawal processing times vary by payment method; GCash and PayMaya withdrawals are typically processed within minutes during business hours.
• py2ph reserves the right to conduct additional verification checks on withdrawal requests above certain thresholds, in compliance with anti-money laundering obligations.

4.3 Currency

All account balances, deposits, wagers, winnings, and withdrawals on py2ph are denominated in Philippine Peso (₱). No currency conversion is applied. What you deposit is what you play with, and what you win is what you receive.

py2ph offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are available to players who have completed account registration and, where required, KYC verification.
• Each bonus offer specifies a wagering requirement — the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal can be made. Wagering requirements are clearly stated in the bonus terms.
• Bonuses must be claimed within the validity period stated in the offer. Expired bonuses cannot be reinstated.
• py2ph reserves the right to withdraw a bonus offer at any time prior to it being claimed by a player.
• Bonus funds are separate from real-money funds. Real-money funds are used first when placing bets, unless the specific bonus terms state otherwise.
• Bonuses may not be transferred between accounts or converted to cash without satisfying the applicable wagering requirements.
• py2ph reserves the right to void bonuses and any winnings derived from bonuses where there is evidence of bonus abuse, including but not limited to the use of multiple accounts, coordinated wagering, or exploitation of technical errors.

Players are encouraged to read the specific terms of each promotion before opting in. If you have questions about a bonus offer, contact py2ph support before claiming.

All games available on the py2ph Platform are governed by individual game rules, which are accessible within each game interface. In the event of a conflict between these Terms and the specific rules of a game, the specific game rules shall prevail with respect to that game.

6.1 Random Number Generation

All non-live casino games on py2ph use certified Random Number Generator (RNG) technology that has been independently tested and certified for fairness and randomness. RNG certification details are available upon request from py2ph support.

6.2 Live Dealer Games

Live dealer games are streamed from professional studios using real dealers, real cards, and real equipment. The outcome of live dealer games is determined by physical processes and is not subject to algorithmic manipulation by py2ph.

6.3 Technical Malfunctions

In the event of a technical malfunction, disconnection, or system error during a game round, py2ph will make reasonable efforts to reconstruct the game state from server logs. Where reconstruction is not possible, the affected round may be voided and the wager returned to the player's account. py2ph's decision on technical malfunction disputes is final.

6.4 Return to Player (RTP)

RTP percentages for slot games are published in the game information panels. RTP figures represent the theoretical long-term return and do not guarantee individual session outcomes. Actual returns in any given session may be higher or lower than the stated RTP.

The following conduct is strictly prohibited on the py2ph Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to law enforcement authorities where applicable:

• Fraud and misrepresentation: Providing false information during registration or KYC, impersonating another person, or using stolen payment credentials.
• Money laundering: Using py2ph to deposit, transfer, or withdraw funds derived from illegal activity, or to obscure the origin of funds.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including but not limited to poker and live dealer games.
• Use of automated software: Using bots, scripts, artificial intelligence tools, or any automated system to place bets or interact with the Platform without human input.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors, or technical malfunctions to gain an advantage. Any winnings derived from such exploitation will be voided.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or payment provider. py2ph will pursue recovery of funds subject to fraudulent chargebacks through all available legal means.
• Underage gambling: Allowing or facilitating access to the Platform by any person under 21 years of age.
• Multiple accounts: Creating or using more than one py2ph account, as described in Section 3.1.

py2ph is committed to promoting responsible gaming and minimizing the potential for gambling-related harm. We provide the following tools to all registered players, accessible at any time from account settings:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit into your py2ph account.
• Loss limits: Set a maximum amount you are willing to lose within a defined period. Once the limit is reached, further play is paused until the period resets.
• Session time reminders: Receive notifications after a set duration of continuous play to encourage breaks and mindful gaming.
• Reality checks: Periodic on-screen prompts displaying your net gaming activity for the current session.
• Self-exclusion: Voluntarily exclude yourself from the py2ph Platform for a defined period (minimum 30 days) or permanently. Self-exclusion takes effect immediately upon request and cannot be reversed during the exclusion period.
• Account cooling-off: Take a short break from gaming for 24 hours, 7 days, or 30 days without committing to a full self-exclusion.

py2ph also trains its support team to identify signs of problem gambling and to respond with empathy and appropriate referrals. If you are concerned about your gaming behavior or that of someone you know, please visit our Responsible Gaming page for detailed guidance and resources.

All content on the py2ph Platform — including but not limited to the py2ph name, logo, trademarks, website design, graphics, software, game interfaces, text, and promotional materials — is the intellectual property of py2ph or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from py2ph.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Reverse engineer, decompile, or disassemble any software component of the Platform.
• Use py2ph's trademarks or branding in any manner that implies endorsement or affiliation without written authorization.

Any unauthorized use of py2ph intellectual property may result in account termination and legal action.

To the maximum extent permitted by applicable Philippine law, py2ph's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your py2ph account in the thirty (30) days immediately preceding the event giving rise to the claim.

py2ph shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, incidental, special, consequential, or punitive damages.
• Losses arising from your reliance on information provided on the Platform.
• Losses arising from interruptions to the Platform caused by circumstances beyond py2ph's reasonable control, including but not limited to internet outages, power failures, acts of God, or government actions.
• Losses arising from unauthorized access to your account where such access resulted from your failure to maintain credential security.

Nothing in these Terms shall limit py2ph's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

py2ph collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The full details of how py2ph handles your personal data are set out in our Privacy Policy, which forms part of these Terms.

By registering on py2ph, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and marketing communications (where you have opted in).

You have the right to access, correct, and request deletion of your personal data, subject to py2ph's legal obligations to retain certain records under PAGCOR regulations and the AMLA. To exercise your data rights, contact py2ph support.

py2ph reserves the right to amend these Terms & Conditions at any time. When material changes are made, py2ph will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory directive.

The most current version of these Terms will always be available at py2ph.app/terms-conditions. The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amendment, you must stop using the Platform and may request account closure by contacting py2ph support. Any balance remaining in your account at the time of closure will be returned to your verified payment method after completion of any applicable verification checks.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

13.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the py2ph Platform, you agree to first attempt to resolve the matter informally by contacting py2ph support. py2ph will make reasonable efforts to resolve disputes within fourteen (14) business days of receiving a written complaint.

13.2 PAGCOR Complaints

If a dispute cannot be resolved informally, players may escalate complaints to PAGCOR, the regulatory authority overseeing py2ph's operations. PAGCOR's dispute resolution process is available to all players of PAGCOR-regulated platforms.

13.3 Jurisdiction

For any disputes that proceed to formal legal proceedings, you agree to submit to the exclusive jurisdiction of the courts of the Republic of the Philippines, specifically the courts of Metro Manila, for the resolution of any dispute arising under these Terms.

If you have any questions about these Terms & Conditions, or if you need to raise a complaint or request account-related assistance, please contact the py2ph support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the py2ph Platform
• Response Time: We aim to respond to all written inquiries within 24 hours

For responsible gaming support, self-exclusion requests, or account cooling-off requests, please visit our Responsible Gaming page or contact support directly. These requests are handled with priority and confidentiality.